Enternal

1. Order Cancellation

• Orders can be cancelled at least 24 hours before the scheduled delivery date for a full refund.

• Same-day delivery orders cannot be cancelled once they have been processed.

2. Returns & Refunds

Due to the perishable nature of flowers, we do not offer refunds once the order has been delivered.

If your flowers arrive damaged or wilted, please contact us on the same day of delivery, and we’ll be happy to arrange an exchange.

📸 Photos of the damaged flowers are required to process your request.

3. Exchanges

If your bouquet arrives in poor condition:

• You may exchange it for another product of equal value.

• Exchanges must be requested within the same day of receiving the order.

• No additional delivery fee will be charged for the replacement.

4. Non-Exchangeable Situations

We do not accept exchanges if:

• The flowers were not stored properly by the recipient (e.g. left in the sun or without water).

• The request is made after the day of delivery.

• The customer simply changes their mind after the delivery.

5. How to Request an Exchange

To request a product exchange:

1. Contact us via phone or email on the same day.

2. Provide your order number and a photo of the item.

3. Let us know your preferred replacement item (must be equal in value).